Returns and Exchanges - Benson Shoes

Article 9: Right of Withdrawal, Returns and Exchanges

***The shipping costs for the first exchange will be covered by Benson Shoes. The Customer has a period of seven (7) days to exercise their right of withdrawal from the date of receipt of the order. The Customer may request an exchange of all or part of the products in their order, subject to sending an email to the Company's customer service on the day of delivery or at the latest on the first working day following delivery. Beyond this period, the Company will not be able to process the exchange request.

The package must be returned within 7 days of receipt. Any claim made after this period will be rejected and the Company will be released from all liability. If the above conditions are met, the Company will then proceed with the exchange, within fifteen (15) days from the date of receipt by the Company of the package, depending on availability. This exchange may consist of I) a size exchange, subject to the availability of products on the date of the Customer's request, II) a color or item exchange, subject to the availability of products on the date of the Customer's request, III) the issuance of a credit note that can be used within three (3) months from the date of purchase outside the sale period and before the next season, IV) a refund of the returned item. Articles being exchanged must be returned in their original packaging in perfect condition to the address provided by the Company's customer service. Articles must be returned in new condition suitable for resale, i.e.:
     - Unworn;
     - Not soiled;
     - Not washed;
     - Not damaged;
     - Folded in their original packaging;
     - If applicable, with the security and identification tag still attached to the product(s).

Articles must be accompanied by all their accessories and the return number provided by the Company. The costs and risks related to the return of the product are the responsibility of the Customer. If the product is lost by the carrier during this shipment, the Customer will be solely responsible and cannot be reimbursed by the Company. Therefore, it is the Customer's responsibility to keep all proofs of this return. The Company suggests that the Customer return their products by registered mail or with additional insurance, guaranteeing, if necessary, compensation for the products up to their actual market value in case of theft or loss of this merchandise. In all cases, the return is at the Customer's risk. It will be the Customer's responsibility to keep proof of return. Return costs are the responsibility of the Customer, who is free to choose the method of shipment.

As part of this right of exchange and for returned items that prove to be incomplete, damaged, soiled or unfit for resale, the Company will reserve the right to refuse to exchange the returned products.

Any package returned to the address provided by the Company's customer service and not containing any element allowing the identification of the Customer, in particular the return number, cannot be accepted under any circumstances. No claim from the Customer will be accepted.

If the above conditions are met, the Company will proceed with an exchange or the issuance of a credit note, within a maximum of fifteen (15) days from the date of receipt by the Company of the package.

Sale or discounted items are not exchanged.

After receiving the exchange request and the products to be exchanged, the shipping times for replacement items are identical to a standard order shipment. Credit notes obtained following a return must be used within a maximum period of 3 months from the date of purchase outside the sales period and before the next season.

In case of error attributable to the Company (defective items or order preparation error), the Company covers the return costs of the item. The Customer must send the carrier's invoice to the Company to obtain compensation.

Returned items must be intact, in perfect resale condition, in their original packaging. They must not have been worn or used, nor have undergone any damage, however minor, and must be in perfect cleanliness. Any product that is damaged, incomplete, or whose original packaging is damaged, will neither be refunded nor exchanged.

The Customer has a period of seven (7) days to exercise their right of withdrawal from the date of receipt of the order.

This right of withdrawal is exercised without penalty. In the event of exercising the right of withdrawal, the Customer will receive a credit for the amounts paid to be used on a future order. The credit is valid for 3 months and available online in the customer's account. It can be combined with other promotions and sales.

For all the conditions of returning the order, costs, etc., the same conditions as above apply.

Article 10: Guarantees

The Company reminds that the products, services and information offered by the Company do not in any way substitute for the constant vigilance of adults.

Article 11: Liability

The Company's liability is strictly limited to the amount of the Customer's order.

For all stages of access to the www.benson-shoes.com website, including consultation, filling out forms, placing orders, payment, as well as any other service available on the Site, the Company only has an obligation of means.

The products offered comply with Moroccan legislation in force and standards applicable in Morocco (quality control at the time of import by Moroccan authorities).

The Company cannot be held responsible for inconveniences and damages relating to the use of the Internet network such as a breakdown in service, the presence of computer viruses or external intrusions and more generally all cases qualified as force majeure or acts of third parties by the courts.

For sales abroad:

Returns and exchanges outside Morocco are not possible.

We are not responsible for customs duties in your country.

Article 12: Force Majeure

Neither party will have failed in its contractual obligations, to the extent that their performance will be delayed, hindered or prevented by a fortuitous event or force majeure.

Will be considered as a fortuitous event or force majeure all irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts.

The party affected by such circumstances will notify the other within ten working days following the date on which it becomes aware of them. The two parties will then meet, within a period of one month, except in the case of impossibility due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration of more than two months, these general conditions may be terminated by the injured party.

Expressly, are considered as cases of force majeure or fortuitous events:
- Total or partial strikes, internal or external to the company, the blocking of means of transport or supplies for any reason whatsoever, governmental or legal restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning;
- The shutdown of telecommunication networks or difficulties specific to external telecommunication networks to Customers.